Job Description

IT Support Technician INTQ409

IT Support Technician INTQ409

  • Location : Surrey
  • Wage £150 (per week)
  • Apprenticeship level : Advanced
  • Start date : 08/10/2018
  • Closing date : 28/09/2018
  • Working Week: Monday to Friday
  • Hours Per Week: 37.5

Role Details



Job Specification
Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Support Technician apprentice.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

Job Role
The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.
Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.
This role will initially be involved in providing support to users, logging tickets, resolving issues, escalating problems where necessary and assisting with the day to day running of the IT department.

As a Microsoft IT Apprentice you will be required to:
• Provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities.
• Convey technical information at an appropriate level, and in a suitable style, having assessed the audience and provide specialist advice and guidance as required.
• Consistently deliver a customer focused helpdesk experience, ensuring that users are communicated with throughout.
• Use specialist skills/training/experience to support school’s staff & pupils’ ICT requirements.
• Assist with the maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others.
• Demonstrate and assist in the safe and effective use of specialist equipment/materials.
• Implement agreed work programmes/practices under the guidance of colleagues.
• Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required.
• Be aware of and comply with policies and procedures relating to child protection, health & safety, security and confidentiality, reporting all concerns to the appropriate person.
• To be aware of the school’s responsibilities under the Data Protection Acts/Laws for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this.

About the Company
You will be working for a company that places their staff within educational establishments to deliver IT support to the staff and students on site. The largest independent ICT provider for educational establishments in the UK, they have over 10 years’ experience within the education sector and specialise in managed services, cloud services and the delivery of ICT project work.


Future Prospects

Upon successful completion of this apprenticeship, you will achieve Microsoft accredited qualifications.

Address :

Horsham, Surrey, RH12 1EQ

Skills Required :

You will be highly organised, have excellent communication skills and a brilliant telephone manner.
You will understand how to troubleshoot & problem solve and when to escalate issues too.
You will be willing to work hard and eager to learn.
An interest in IT is mandatory!

Qualification(s) Required :

You must have at least a C grade in both GCSE Maths & English. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.


Learning Provider : Intequal

Occupation Type : Apprenticeship

Job Role :

Expected Duration: 14 Months

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, City and Guilds Diploma in the other 3 knowledge modules. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Apply Now

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