Job Description

IT Helpdesk Support Apprentice INTQ369

IT Helpdesk Support Apprentice INTQ369

  • Location : Northampton
  • Wage £200 (per week)
  • Apprenticeship level : Advanced
  • Start date : ASAP
  • Closing date : ASAP
  • Working Week: Monday - Friday
  • Hours Per Week: 35 Hours

Role Details


Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering two exciting new opportunities to embark on a career as a IT helpdesk support apprentice.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Giving you the best possible start in your professional career within the IT sector.

Job Role

The Company are a Microsoft Office 365 and Microsoft SharePoint Gold Certified Independent Software Vendor offering the opportunity to join their organization within the Technical Support Team. The vacancy is ideal for a candidate looking to excel with Microsoft technologies and to provide outstanding customer service and support to potential and existing clients.
Main roles and responsibilities will include:
Become a valued part of the IT Support team.
Learn how to provide technical support to marketing channels and activities.
Assist in customer projects and support activities as skills allow.
Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.
Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.
Learn how to handle telephone support calls as well as incoming Helpdesk emails.
Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.
Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
Update company systems.

Future Prospects

Upon successful completion of your apprenticeship you will achieve Microsoft accredited certifications this is a fantastic starting point in your IT career, for the right candidate future career progression within the company is almost certainly an option.

Address :

West Haddon, Northamptonshire, NN6 7NY

Skills Required :

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service. The company are looking for someone with a positive, highly self-motivating, can-do attitude from someone who isn’t afraid to ask questions.

Qualification(s) Required :


Learning Provider : Intequal

Occupation Type : Apprenticeship

Job Role : IT Helpdesk Support Apprentice

Expected Duration: 12 - 14 Months

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Company Description

Company :
Company Website :

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