Job Description

IT Help Desk Technician Apprentice INTQ407

IT Help Desk Technician Apprentice INTQ407

  • Location : Hampshire
  • Wage £162 (per week)
  • Apprenticeship level : Advanced
  • Start date : ASAP
  • Closing date : ASAP
  • Working Week: Monday to Friday
  • Hours Per Week: 8-5

Role Details



Job Specification
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role
We are looking to recruit an IT Helpdesk Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Providing remote support to resolve technical issues with the performance of the school’s ICT infrastructure
• Monitoring customer emails
• Running daily back-ups
• Working with senior staff to resolve major incidents
• Completing all aspects of the apprenticeship.

In this role you will learn all about:
• Windows Server 2016, 2012 R2 and 2012
• Hyper-V Virtualisation
• HPE Server Administration
• Active Directory and Group Policy
• Network Security
• Windows 10/8.1/7
• PC/Laptop/Tablet desktop support
• Switch Administration and Configuration
• Provision of Internet services
• Managed Wireless
• Antivirus administration
• Backup/Disaster Recovery
• Microsoft Deployment Services - WDS/MDT
• iPad administration
• Automated Remote system monitoring
• VLAN and Router Configuration

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Our client is a small company (consisting of 20 staff) that is a specialist supplier of ICT solutions to schools.
They have a reputation for outstanding customer service and the performance and value of their solutions. They are the leading supplier in their target sectors and enjoy very high customer retention rates. They have been selected to feature in the 2018 Parliamentary Review as an example of high achievement and best practice in the technology sector.
Financially strong, they have had another record year for revenue and profit due to market reputation and unique customer proposition.


Future Prospects

The company hopes that the right candidate would progress into a senior position.

Address :

Fareham, Hampshire, BH17 7FP

Skills Required :

You will be highly organised, have excellent communication skills and a brilliant telephone manner.
You will be willing to work hard and eager to learn.
Experience of installing data networks is desirable
Outgoing, honest and positive personality
Strong customer service skills
Conscientious, with ability to pay attention to detail
Capacity to work under pressure
Happy to work away from home
Be flexible and a self-directed hard-working member of the team
Strong organisational and time management skills – self motivated
Excellent communication skills
This is an active role so physical fitness is important
Microsoft Excel, Windows‐based PC applications
Full UK Driving license required as you will be travelling to different sites.

Qualification(s) Required :

To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.


Learning Provider :

Occupation Type : Apprenticeship

Job Role :

Expected Duration: 14 Months

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Apply Now

Please select yes or no to the following questions. Please be advised that if you select no, you will not be able to apply for this job role.



Interested in receiving job alerts, latest news?

Sign up to our newsletter to recieve latest news and job alerts.

Captcha Image

Got any questions?

Whether your question is about the application stage, CV help or Job Spec, our advice centre is here to help you. Visit our frequently asked questions section to see what applicants are asking us?

Visit our FAQ’s section


84% of Apprentices stay in employment after the scheme finishes.

Advice Centre