Job Description

Service Desk Apprentice INTQ396

Service Desk Apprentice INTQ396

  • Location : Leicester
  • Wage £175 (per week)
  • Apprenticeship level : Advanced
  • Start date : ASAP
  • Closing date : ASAP
  • Working Week: Monday to Friday
  • Hours Per Week: 9am-5.30pm

Role Details


Job Specification
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a Service Desk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role
We are looking to recruit a Service Desk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Answering service desk calls from customers.
• Resolving technical issues were possible.
• Escalating more complex technical issues to senior engineers and following tickets through to completion.
• Running daily check-ups of the system and ongoing/outstanding tickets.
• Diagnosing faults and estimating repair costs.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Established in 1994, our client specialises in providing flexible products & services to small and medium sized businesses throughout the East Midlands and has an unrivalled reputation for great delivery. They listen hard to what their customers really need and with their team of formally accredited and trained engineers, are able to escalate and resolve issues quickly and cost effectively.

Future Prospects

There will be the possibility to progress to the role of a Senior Level Engineer for the right person.

Address :

Rutland, Leicestershire, LE15 6RA

Skills Required :

• You will be highly organised, have excellent communication skills (both written and spoken), a brilliant telephone manner and fantastic people skills.
• You will be willing to work hard and have a willingness to learn.
• You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills as well as being a team player.
• You must have a keen interest in all things IT.

Qualification(s) Required :

To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT. • A driving licence is required.


Learning Provider : Intequal

Occupation Type : Apprentice

Job Role : Service Helpdesk Apprentice

Expected Duration: 14 Months

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Company Description

Company :
Company Website :

Apply Now

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