Job Description

Front of House Apprenticeship VAC-34132

Front of House Apprenticeship VAC-34132

  • Location : Surrey
  • Wage £150 (per week)
  • Apprenticeship level : Intermediate
  • Start date : 01/10/2018
  • Closing date : 24/09/2018
  • Working Week: 30 hours shift work inc. evenings and weekends
  • Hours Per Week: 30 hours shift work inc. evenings and weekends

Role Details

Description

We are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

The job will involve:

  • Ensure that the reception, and associated offices and storage area are kept clean and free from clutter.
    • Ensure all customer information is readily available
    • Undertake duties as per the standard operating procedures laid out in The Everyone Active Management System.
  • Offer a warm and friendly welcome every time and deliver a customer experience that generates customer compliments. We will want you to listen, value and respond to all comments made by customers.

    Your duties as Receptionist Apprentice will include:
    • Start shifts on time
    • Wear uniform as per the company standard
    • Ensure that the ‘Customer Care’ and ‘Bookings and Reception’ standards are delivered consistently as per the company procedures.
    • Deliver a customer experience that generates customer compliments
    • Ensure knowledge of Site programmes, activities and special offers
    • Ensure all ‘bookings and reception’ enquiries are dealt with in an efficient and effective way.

    Service Development
    • Financial transactions are complete without error

    Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.
    • Ensure all enquiries are dealt with using sales system as laid out in the companies’ standards.
    • Recognise opportunity of sales through enquiry
    • Promote the concept of 30 minutes of activity 5 times a week.

    Provide dedicated, qualified, well trained colleagues to support customers and make their Visits enjoyable.
    • Attend Meetings as required
    • Undertake Training as required.
    • Help develop new members of the team

    This is a full-time position and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.

    The programme is 12-15 months in duration and you will be employed on a fixed term 12-15 month contract. On successfully completing your Apprenticeship we would expect to be able to offer you continued employment and development opportunities.

    Future Prospects


    Possible progression onto further qualifications and a full time job

    Address :


    Bishop's Stortford, Surrey, CM23 2HH

    Skills Required :


    Candidates must be confident and approachable with an interest in wanting to work within a customer focused role.

    Qualification(s) Required :


    N/A

    Training

    Learning Provider : LifeTime Training

    Occupation Type : Apprenticeship

    Job Role :

    Expected Duration: 12-15 Months

    Training Provided
    Functional Skills in English and Maths
    • LAO Certificate in Customer Service Level 2
    • Personal Learning and Thinking Skills

    Company Description

    Company :
    Company Website :

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