Job Description

IT Helpdesk Apprentice INTQ406

IT Helpdesk Apprentice INTQ406

  • Location : Berkshire
  • Wage £200 (per week)
  • Apprenticeship level : Advanced
  • Start date : ASAP
  • Closing date : ASAP
  • Working Week: Monday to Friday
  • Hours Per Week: 45

Role Details



Job Specification
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role
We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
• Becoming a valued part of the IT Support team.
• Learning how to provide technical support.
• Assisting in customer projects and support activities as skills allow.
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship.
• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients.
• Learning how to handle telephone support calls as well as incoming helpdesk emails.
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales.
• Working on resolving the first line support where capable, and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.
• Updating company systems.
• Answering phone calls & logging tickets, attempting to solve 1st line support problems individually and as a team, and helping & assisting other technicians on tickets and projects as required, escalating tickets to 2nd/3rd line support when required and speaking with customers to update them on their situation.
The role will be a mixture of working on the helpdesk as an initial point of contact for support clients, plus learning workshop based IT skills and also visiting client sites to assist with troubleshooting or IT projects.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
If you’re a business looking for more than just basic IT support for your company, you’ve found the right partner. Working as an outsourced IT department, providing friendly efficient daily support for your staff and fixed-price proactive monitoring of all types of devices, our client gets to know your business & staff and provide consultancy & guidance to help your company flourish. Our client offers fixed price IT support, IT security, Cloud services, hardware repair & replacement, VoIP & Telephony, connectivity and continuity services, helping your organisation run as efficiently and effectively as possible.


Future Prospects

There will be the opportunity to advance within the helpdesk team upon completion of the apprenticeship and future progression within the company as business expansion continues.

Address :

Finchampstead, Berkshire, RG40 4LW

Skills Required :

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career. The company are looking for someone with a positive, highly self-motivating, can-do attitude from someone who isn’t afraid to ask questions.

To be considered for this role:

You must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least.
You will be highly organised, have excellent communication skills and a brilliant telephone manner.
You will be willing to work hard and eager to learn.
An interest in Digital marketing in advantageous
Have excellent verbal communication skills
Be Creative
Be Resourceful
Be Ambitious and keen to embrace new challenges, with a healthy attitude towards risk
Confident and professional
Knowledge of Social Media
Can do attitude
Website Knowledge, an advantage

Qualification(s) Required :


Learning Provider : Intequal

Occupation Type : Apprenticeship

Job Role :

Expected Duration: 12 - 14 Months

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Company Description

Company :
Company Website :

Apply Now

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