Job Description

IT Support Apprentice INTQ322

IT Support Apprentice INTQ322

  • Location : Kent
  • Wage £200 (per week)
  • Apprenticeship level : Intermediate
  • Start date : 08/10/2018
  • Closing date : 28/09/2018
  • Working Week: Monday to Friday
  • Hours Per Week: 9.30am-5.30pm

Role Details

Description

 

Job Specification
Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Support Apprentice.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

Job Role
The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.
Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.
This role will initially be involved in receiving customer incidents via phone and email and logging these using our specialised system, reviewing error logs and fault finding, implementing preventive maintenance & onsite hardware replacements and occasionally assisting in array installations.
There will be some UK-wide travel involved in this position.
As a Microsoft IT Apprentice you will be required to:
 Learn how to support internal systems, including Active Directory and Exchange.
 Become a valued part of the IT Support team.
 Learn how to provide technical support to marketing channels and activities.
 Assist in customer projects and support activities as skills allow.
 Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.
 Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.
 Learn how to handle telephone support calls as well as incoming Helpdesk emails.
 Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.
 Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
 Help clients using (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful.
 Update company systems.

About the Company
You will be working in a company that concentrates on end-to-end computer solutions. They are an independent company able to offer compelling ideas, creative solutions and a consultative service with a no-pressure approach. They specialise in procurement and supply of hardware & software, project management, third party management, implementation, data migration and consolidation, support, training and documentation, storage, backup, virtualisation and hyper-convergence.


 

Future Prospects


Upon successful completion of this apprenticeship, you will have achieved Microsoft accredited qualifications.

Address :


Dartford, Kent, DA2 6QD

Skills Required :


ou will have a basic understanding of computing and networking.
You will be highly organised, have good attention to detail, excellent communication skills and a brilliant telephone manner.
You will be willing to work hard and eager to learn.
An interest in IT is mandatory!

To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least.

You will have excellent communication skills and a brilliant telephone manner.

You will have a positive outlook.

You will be willing to work hard and eager to learn.

An interest in IT is mandatory.

Qualification(s) Required :


To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT. A full, clean UK driving licence is required.

Training

Learning Provider : Intequal

Occupation Type : Apprenticeship

Job Role : IT Support Apprentice

Expected Duration: 12-14 Months

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Company Description

Company :
Company Website : https://intequal.co.uk/job/1st-line-support-apprenticeship-intq322/

You will be working in a company that specializes in offering managed IT support services to companies across London and home countie

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