Job Description

Technical Support Apprentice INTQ347

Technical Support Apprentice INTQ347

  • Location : Herefordshire
  • Wage £150 (per week)
  • Apprenticeship level : Advanced
  • Start date :
  • Closing date :
  • Working Week: Monday to Friday
  • Hours Per Week: 9-5

Role Details

Description

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.
Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.
This role will initially be involved in answering telephone queries or handing over to the appropriate colleague, welcoming walk-in clients and establishing their needs and dealing with their requests or escalating as appropriate, restocking the shop, updating client records, running and explaining findings of computer diagnostics, carrying out basic repairs to computers and printers and the installation/upgrade of operating systems along with data transfer and validation.
As a Microsoft IT Apprentice you will be required to:
Learn how to support internal systems, including Active Directory and Exchange.
Become a valued part of the IT Support team.
Learn how to provide technical support to marketing channels and activities.
Assist in customer projects and support activities as skills allow.
Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.
Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.
Learn how to handle telephone support calls as well as incoming Helpdesk emails.
Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.
Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
Help clients using (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful.
Update company systems.

Future Prospects


Address :


Ross On Wye, Herefordshire, UK

Skills Required :


The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service. The company are looking for someone with a positive, highly self-motivating, can-do attitude from someone who isn’t afraid to ask questions.

You will be highly organised, have excellent communication skills and a brilliant telephone manner.

You will be willing to work hard and eager to learn.

An interest in IT is mandatory!

Qualification(s) Required :


To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.

Training

Learning Provider :

Occupation Type :

Job Role :

Expected Duration: 14 Months

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

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