Job Description

Technical Support Apprentice

Technical Support Apprentice

  • Location : Hampshire
  • Wage £200 (per week)
  • Apprenticeship level : Advanced
  • Start date :
  • Closing date :
  • Working Week: Monday to Friday
  • Hours Per Week: 8:30-4:30

Role Details


Future Prospects

We would hope the successful candidate will progress within the company to second line support and eventually a senior support role.

Address :


Skills Required :

You will have excellent communication skills and a brilliant telephone manner.
You will have a good telephone manner and a positive outlook.
You will be willing to work hard and eager to learn.
You will have a can do attitude, be a strong team player and have a sense of humour.
An interest in IT is mandatory!

Qualification(s) Required :

You must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.


Learning Provider :

Occupation Type :

Job Role :

Expected Duration: 12-14 months

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Company Description

Company :
Company Website :

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows. Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success. This role will initially be involved in logging support calls received by phone/email in the database ticketing system. You will be working in a team of eight first line support staff acting as a first point of call for existing clients when they have IT issues. You will be assigning priority and managing customer expectations for each ticket to the point of resolution. You will be problem solving issues using your own knowledge and support libraries and seeking advice from colleagues.

Apply Now

Please select yes or no to the following questions. Please be advised that if you select no, you will not be able to apply for this job role.



Interested in receiving job alerts, latest news?

Sign up to our newsletter to recieve latest news and job alerts.

Captcha Image

Got any questions?

Whether your question is about the application stage, CV help or Job Spec, our advice centre is here to help you. Visit our frequently asked questions section to see what applicants are asking us?

Visit our FAQ’s section


84% of Apprentices stay in employment after the scheme finishes.

Advice Centre