Job Description

Service Desk Tier 2 Apprentice

Service Desk Tier 2 Apprentice

  • Location : London
  • Wage £346 (per week)
  • Apprenticeship level : Advanced
  • Start date :
  • Closing date :
  • Working Week: Monday to Friday
  • Hours Per Week: Hours will very between 8am–4pm, 9am–5pm and 10am-6pm

Role Details


Future Prospects

Address :


Skills Required :

Required Capabilities

Experience in supporting and troubleshooting Apple, Dell and Lenovo notebooks and desktops
Excellent knowledge and troubleshooting experience with Microsoft Office 2016 (Outlook, Word, Excel & PowerPoint)
Experience in supporting HP colour printers and copiers including installation, to configuration, diagnosing failures and to contacting HP support for repairs
Provide phone + desk side support for over 60 mobile devices (Blackberry, iPhone, iPad, Windows Mobile, Android, MS Surface)
Experience working at an enterprise that is structured based upon the ITIL or Microsoft Operations Framework (MOF) processes
Overall customer-service orientation skills are a requirement. Previous experience with ownership of a product/project is a must

Desired Capabilities

Experience in supporting IP based phone systems (Cisco) and using the Cisco Unified CM and Cisco Unity Connection Administration servers
Experience in supporting audio and video conferences using collaboration services; Cisco Call Manager, Unity, Jabber, Skype & Cisco WebEx, BlueJeans
Has a working knowledge of the Microsoft System Center products (Configuration Manager, Operations Manager & Service Manager) to deploy, monitor and support the environment
Has a working knowledge of Microsoft Active Directory, Microsoft Exchange Server 2016, Office 365 for creating and editing user accounts
Knowledge and experience with Chef for Mac administration, imaging, deploymen

Qualification(s) Required :

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above


Learning Provider :

Occupation Type :

Job Role :

Expected Duration: 12-14 Months

Training Provided

Company Description

Company :
Company Website :

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