Job Description

Service Desk Tier 2 Apprentice

Service Desk Tier 2 Apprentice

  • Location : London
  • Wage £0 (per week)
  • Apprenticeship level : Intermediate
  • Start date : TBC
  • Closing date :
  • Working Week: Working week – Hours will vary between 8am–4pm, 9am–5pm and 10am-6pm
  • Hours Per Week: 35+

Role Details


Future Prospects

Potential full-time roll on offer on completing your Apprenticeship

Address :

Skills Required :

Experience in supporting and troubleshooting Apple, Dell and Lenovo notebooks and desktops
Excellent knowledge and troubleshooting experience with Microsoft Office 2016 (Outlook, Word, Excel & PowerPoint)
Experience in supporting HP colour printers and copiers including installation, to configuration, diagnosing failures and to contacting HP support for repairs
Provide phone + desk side support for over 60 mobile devices (Blackberry, iPhone, iPad, Windows Mobile, Android, MS Surface)
Experience working at an enterprise that is structured based on the ITIL or Microsoft Operations Framework (MOF) processes
Overall customer-service orientation skills are a requirement. Previous experience with ownership of a product/project is a must

Qualification(s) Required :

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above


Learning Provider : QA Apprenticeships

Occupation Type :

Job Role : Service Desk Tier 2 Apprentice

Expected Duration: 12-15 Months

Training Provided

Company Description

Company :
Company Website :

We have a service oriented collaborative environment where we help our colleagues then focus on our own work.

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