Job Description

Senior Customer Services Advisor Apprenticeship with the FCA

Senior Customer Services Advisor Apprenticeship with the FCA

  • Location : London
  • Wage £365 (per week)
  • Apprenticeship level : Advanced
  • Start date :
  • Closing date :
  • Working Week: Monday to Friday
  • Hours Per Week: 35

Role Details


Future Prospects

Apprentices who successfully complete their professional qualification and apprenticeship programme will be considered for a permanent role within the FCA.

What does this job involve?

Answering an average of 30/40 telephony enquiries or minimum 16 items of written correspondence per day
Providing an effective service to customers during the core hours of 8am -6pm with a flexible approach to stay until the job is done;
Effective workload management to ensure that an efficient service is provided to our customers within our published service standards;
Working as part of a strong dynamic team to meet the challenging goals of the department and wider organisation.
Giving accurate, complete and up to date guidance to both callers and correspondents; achieved through training, personal development and research, using appropriate tools e.g. in house knowledge base and external websites;
Dealing with challenging calls or correspondence and liaising with other FCA staff where appropriate on complex queries, to ensure an accurate and timely response;
Identifying and escalating situations where there is potential risk to the FCA Objectives.

Address :

Stratford, London

Skills Required :

Excellent time keeping
Proficient IT skills
Experience of using Microsoft Office based systems

Qualification(s) Required :

Minimum of 2 A Levels in addition to 5 GCSEs at grade C including English and Maths or equivalent qualifications.


Learning Provider :

Occupation Type :

Job Role :

Expected Duration: 18 Months

Training Provided
As a Financial Services Apprentice with BPP, you will complete the Senior Financial Services Customer Advisor Level 3 Advanced Apprenticeship. Completion of the apprenticeship will result in you being awarding Professional Banker Certificate from the Chartered Banker Institute.

Company Description

Company :
Company Website :

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