Job Description

IT Technical Support Apprentice 1211-0001-00015550

IT Technical Support Apprentice 1211-0001-00015550

  • Location : Newcastle
  • Wage £150 (per week)
  • Apprenticeship level : Intermediate
  • Start date :
  • Closing date : 19 September 2018 (Closing date)
  • Working Week:
  • Hours Per Week:

Role Details


  • Answering customer calls in courteous and polite manner
  • Understanding customer needs regardless of customer’s level of understanding of the technical problem
  • Diagnosing and resolving technical problems
  • Pro-active in learning new technologies and use initiative to find a solution to the technical problem or to propose a solution that meets customer’s needs
  • Willing to learn and support new emerging technologies that include but not limited to: server platforms (physical and virtual) including storage, backups; PC and Peripheral devices support and general network cabling; cloud platforms (hosted servers and emails); First level support for CRM systems, online databases etc.; windows and Linux Server Administration, administration, migrations
  • Required to support customers out of the office hours when needed (scheduled and urgent jobs)
  • Occasionally involved with working away from the office on customer site
  • Updating the customer on regular basis with the progress of the project or their case via phone, email, face to face meetings

Future Prospects

Address :

Newcastle upon Tyne

Skills Required :

Networking and Architecture
Mobile and Operating System
Cloud Services
Coding and Logic
Business Process

Qualification(s) Required :

5 GCSE Grades (C and above) or equivalent, including Maths and English


Learning Provider : QA

Occupation Type : Apprenticeship

Job Role :

Expected Duration: 12-15 Months

Training Provided
Networking and Architecture
Mobile and Operating System
Cloud Services
Coding and Logic
Business Process

Company Description

Company :
Company Website :

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