Job Description

IT Tech Support Apprentice VAC-00090

IT Tech Support Apprentice VAC-00090

  • Location : West Midlands
  • Wage £158 (per week)
  • Apprenticeship level : Intermediate
  • Start date : 29/10/2018
  • Closing date : 19/10/2018(Deadline)
  • Working Week: Mon-Fri, 8.30am-5.30pm, 37.5 hrs (Flexible working hours)
  • Hours Per Week: Mon-Fri, 8.30am-5.30pm, 37.5 hrs (Flexible working hours)

Role Details


We are looking to recruit a IT Tech Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a IT Helpdesk Apprentice your main roles and responsibilities will include:

  • Become a valued part of the IT Support team.
    • Maintain the Technical inboxes/phones
    • Replacing Motorola’s due to damage incurred at the depot not being able to connect to 3G, broken screens or keypads. Keeping the depot equipment up and running.
    • Setting up email accounts on staff phones/depot PC’s
    • Assist in customer projects and support activities as skills allow.
    • Password resets on PC/SSYS/Emails
    • Monitoring SIM usage
    • Windows updates via WSUS (Windows Server update services)
    • Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.
    • Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.
    • Update company systems.
  • Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Giving you the best possible start in your professional career within the IT sector.

    Future Prospects

    You will be working towards completing your level 3 IT apprenticeship. On completion you will be given the opportunity to work full time, as an IT Technical Support Engineer.

    Address :

    Sutton Coldfield, West Midlands, B76 9EE

    Skills Required :

    • Good interpersonal skills
    • Ability to multitask
    • Organisational skills
    • Communication skills
    • IT skills

    Qualification(s) Required :

    · A GCSE, BTEC or A/S Level in Business Admin or Business Studies would be beneficial· Experience within a customer service, administration or sales role is preferred but not essential


    Learning Provider : Intequal

    Occupation Type : Apprenticeship

    Job Role :

    Expected Duration: 12-15 Months

    Training Provided
    You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

    Company Description

    Company : /imageedit_5_3516258977.png
    Company Website :

    Apply Now

    Please select yes or no to the following questions. Please be advised that if you select no, you will not be able to apply for this job role.



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