Job Description

IT Support Technician Apprentice

IT Support Technician Apprentice

  • Location : Buckinghamshire
  • Wage £192 (per week)
  • Apprenticeship level : Intermediate
  • Start date :
  • Closing date :
  • Working Week: 5 days per week
  • Hours Per Week: 37.5hrs per week [all details will be confirmed with the employer]

Role Details


We’re a leading Cloud computing company specialising in Hosted Desktop and Office 365 solutions for small and medium businesses. We take responsibility for managing office IT for forward-thinking companies, simplifying their infrastructure and allowing them to grow by focusing on their core business.

Hosted solutions deliver improved resilience, security and scalability, growing to meet business needs, while keeping customers in control. With our transparent, pay-as-you-go pricing structure, we provide a more cost-effective route for SMEs to make the move to the Cloud.

As a business built on delivering incredible support to our customers, we know the importance of understanding our customers’ needs. That’s why we offer a full range of IT and cloud services from straightforward, no-nonsense IT support to sophisticated telephony and web, email and domain hosting.

As an apprentice, you will be working as part of a small team based at our offices in Marlow. We’ve been around for over 20 years; our business is expanding and we need to add to our technical support team.

We provide hosted desktop and Office 365 solutions to small and medium businesses, as well as technical support for a range of on-site servers and workstations. We require an apprentice technician to learn about and help with problem solving for our customers using workstations, networking as well as virtual remote and on-site servers.

We work with technologies such as VMWare, Remote Hosting, Microsoft Exchange, Active Directory, Windows Server, Windows Desktop, Local Area Networking, Office 365, Broadband and Routers, Hosted Telephony and Web hosting

Future Prospects

Address :


Skills Required :

You’ll be structured in your approach and be able to develop good technical skills
You’ll be able to speak with people rather than ‘at’ them
You’ll need to be adaptable, open-minded and relish solving technical problems with effective and timely solutions
An interest in IT problem solving is essential
Excited to begin an IT career

Qualification(s) Required :

The candidate will have at least 5 GCSE’s (C and above) including Maths and English.


Learning Provider : QA Apprenticeships

Occupation Type : Apprenticeship

Job Role :

Expected Duration: 12-15 Months

Training Provided
You will be assisting with fixing technical problems for existing customers
Helping to create / implement technical solutions for new customers
You will be speaking directly to customers early in your role and there will be the opportunity to visit customers whose problems can’t be solved remotely
You will be expected help with solving problems outside of your direct area, so an open mind to helping out with basic PC and networking problems will be required

Company Description

Company :
Company Website :

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