Job Description

IT Support Analyst Apprenticeship

IT Support Analyst Apprenticeship

  • Location : London
  • Wage £240 (per week)
  • Apprenticeship level : Advanced
  • Start date :
  • Closing date : 30/06/18
  • Working Week: Monday to Friday
  • Hours Per Week: TBC

Role Details


There is often someone practical in the family or neighbourhood that everyone turns to for help with their computers, TV or other gadgets. That person is always happy to help. Is that person you?

Currently, we have a position available for a 1st Line Support apprentice. The role will initially be for 12 months but may possibly continue to a permanent role. During this time, you will receive classroom-based training as well as on the job training.

IGD is an organisation that is involved within the international food and grocery industry, respected for its expertise and the quality of information and insight. To that end, the business has a very active in-house IT team, working on its internal infrastructure and applications as well as its external facing web sites. The business takes pride in keeping its systems up to date so you will have the benefit of working with the latest software and equipment.

Job Details:

In this role, you will be…

  • Administering the desktops, laptops, printers and iPhones
  • Supporting and helping with any issues that users may have
  • Required to lift certain things when required as computers need to be moved occasionally

Future Prospects

Address :

Watford, London

Skills Required :

passionate about computers, with the knowledge of how they [the computers] work, gained through school or self-learning
Able to communicate at all levels with diplomacy and discretion
able to work as part of a team
able to provide excellent customer service
a methodical and highly organised approach to work
Able with knowledge and experience of installing software onto computers, installing computer equipment and resolving people’s issues with their computers is ideal
Able with knowledge and experience using Microsoft Windows, Microsoft Office, General TCP networking and iPhones is ideal

Qualification(s) Required :

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above


Learning Provider :

Occupation Type :

Job Role :

Expected Duration: TBC

Training Provided

Company Description

Company : IGD
Company Website :

Apply Now

Please select yes or no to the following questions. Please be advised that if you select no, you will not be able to apply for this job role.



Interested in receiving job alerts, latest news?

Sign up to our newsletter to recieve latest news and job alerts.

Captcha Image

Got any questions?

Whether your question is about the application stage, CV help or Job Spec, our advice centre is here to help you. Visit our frequently asked questions section to see what applicants are asking us?

Visit our FAQ’s section


84% of Apprentices stay in employment after the scheme finishes.

Advice Centre