Job Description

IT Service Desk Engineer Apprentice

IT Service Desk Engineer Apprentice

  • Location : Cambridgeshire
  • Wage £350 (per week)
  • Apprenticeship level : Intermediate
  • Start date :
  • Closing date : 27/08/18
  • Working Week: Monday to Friday
  • Hours Per Week: 9-5:30

Role Details


Job overview

The British Antarctic Survey (BAS) are looking to recruit an apprentice to support the Service Desk Team on all IT related matters including the support of the Aurora Innovation Centre.

The role will involve operation of the BAS IT service desk and providing first line response and support for all calls and requests from BAS users. The post-holder will also be assisting the other IT engineers to repair and upgrade hardware and software.

Role / Responsibilities

  • Logging, completing and tracking support/maintenance requests to IT raised through the Service Desk system. Escalating and tracking higher level support calls to others in the IT team
  • Diagnosis of problems over the phone, via email or face-to-face
  • Installing and upgrading desktop units running Windows, Linux and Apple operating systems
  • Maintaining shared network-printing facilities
  • Updating the Service desk procedures, IT support documentation, and user instructions
  • Follow accurately all current procedures, e.g. account creation and deletion
  • Monitoring IT systems and notifying the relevant teams when irregularities occur
  • Assisting IT engineers with hardware & software repairing & upgrading
  • Undertaking network/communication tasks e.g. patching, setting up telephones and extensions as required
  • Undertake other duties as appropriate as requested by the BAS Director

Future Prospects

You’ll have the opportunity to gain a full time job.

Address :

Cambridge, CB3

Skills Required :

Competent in the use of more than one desktop operating system including use of mobile devices
A basic understanding of desktop hardware
Use of Windows, Linux and Apple operating systems skills on at least one of the following Windows Networking, Active Directory, Firewalls. Cisco Networks, Apple MAC, Linux.

Qualification(s) Required :

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above


Learning Provider :

Occupation Type :

Job Role :

Expected Duration: tbc

Training Provided

Company Description

Company :
Company Website :

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