Start your apprenticeship adventure with AIM

Job Description

IT Helpdesk Support Apprenticeship

IT Helpdesk Support Apprenticeship

  • Location : Scotland
  • Wage £200 (per week)
  • Apprenticeship level : Intermediate
  • Start date : 29 Oct 2017
  • Closing date :
  • Working Week: Monday – Friday, 8.30am-5.30pm
  • Hours Per Week: 40

Role Details


Future Prospects

92% of QA Apprentices secure permanent employment after finishing their IT apprenticeship.

Address :


Skills Required :

Good verbal and written communication skills
Good telephone manners
The ability to work alone and work as part of a team

Qualification(s) Required :

5 standards (Level 1 - 3) OR 5 National Level 5 grades, both qualifications including Maths and English


Learning Provider : QA Apprenticeships

Occupation Type :

Job Role : IT Helpdesk Support Apprenticeship

Expected Duration: 16 - 24 Months

Training Provided
Our training program is designed to provide you with real-world skills using the most recent IT Technologies to transform you into a highly-skilled IT Apprentice (all debt free!)Our apprenticeships blends on-the-job experience, face-to-face workshops and online learning which will teach you a range of new skills including:

Microsoft Windows Server 2012
Cloud Technologies
Support BYOD
Microsoft Windows 7/8.1 and Other Client Operating Systems
Mobility Solutions such as Microsoft Intune
Securing Devices and Networks

SCQF 6 Qualifications (Equivalent To Working At Advanced Higher/HNC Level), SCQF 6 Qualifications (Equivalent To Working At Advanced Higher/HNC Level)
Vendor qualifications – Installing And Configuring Windows 7 Client (Exam Optional – Only One Exam Included*), Upgrading Your Skills To MCSA Windows 8 (Exam Optional – Only One Exam Included*), Interconnecting Cisco Networking Devices ICND1 (Exam Optional Cost), Microsoft IT Security Fundamentals (no exam), Installing and configuring Windows server 2012 (exam optional cost), Server Virtualization With Windows Server HYPER-V and System Center (Exam Optional Cost), Interconnecting Cisco Networking Devices ICND2 (Exam Optional Cost), *Apprentices can choose to take an exam in one of these courses. If they wish to do the exam for both, speak to your QA apprenticeships account manager for more information and costs
SCQF 8 Qualifications (Equivalent To Second Year Of Degree Study), SQA SCQF 8 Diploma in ICT and Telecommunication Professional

Company Description

Company :
Company Website :

Apply Now

Please select yes or no to the following questions. Please be advised that if you select no, you will not be able to apply for this job role.



Interested in receiving job alerts, latest news?

Sign up to our newsletter to recieve latest news and job alerts.

Captcha Image

Got any questions?

Whether your question is about the application stage, CV help or Job Spec, our advice centre is here to help you. Visit our frequently asked questions section to see what applicants are asking us?

Visit our FAQ’s section


84% of Apprentices stay in employment after the scheme finishes.

Advice Centre