Job Description

IT Helpdesk Support Apprentice VAC-00089

IT Helpdesk Support Apprentice VAC-00089

  • Location : West Midlands
  • Wage £165 (per week)
  • Apprenticeship level : Intermediate
  • Start date : 29/10/2018
  • Closing date : 19/10/2018
  • Working Week: Monday - Friday 9.00am - 5.30pm - 37.5Hrs per week
  • Hours Per Week: Monday - Friday 9.00am - 5.30pm - 37.5Hrs per week

Role Details


We are looking to recruit a IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a IT Helpdesk Apprentice your main roles and responsibilities will include:
• Become a valued part of the IT Support team.
• Learn how to handle telephone support calls as well as incoming Helpdesk emails.
• Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.
• Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
• Update company systems.
• Providing 1st line support
• Remote support for customers
• Managing the VOIP system
• Managing remote access/permitting access
• Rebooting servers

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable. Giving you the best possible start in your professional career within the IT sector.

Future Prospects

You will be working towards completing your level 3 qualification in IT. After completion of the programme, you will be given the opportunity to be taken on full time in a permanent role as and IT helpdesk engineer.

Address :

Wolverhampton, West Midlands, WV10 9TJ

Skills Required :

• Organisational skills
• Communication skills
• IT skills

Qualification(s) Required :

A GCSE, BTEC or A/S Level in Business Admin or Business Studies would be beneficial · Experience within a customer service, administration or sales role is preferred but not essential


Learning Provider : Intequal

Occupation Type : Apprenticeship

Job Role :

Expected Duration: 12-15 Months

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Company Description

Company :
Company Website :

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