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Job Description

IT Hardware Technician Apprentice

IT Hardware Technician Apprentice

  • Location : Hampshire
  • Wage £161 (per week)
  • Apprenticeship level : Advanced
  • Start date :
  • Closing date :
  • Working Week: Monday to Friday, 9-5
  • Hours Per Week: 37.5

Role Details

Description

Future Prospects


Address :


Winnall
Hampshire
S023

Skills Required :


TThe company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.
Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.
This role will initially be involved in logging support calls received by phone/email in the database ticketing system.
You will be working in a team of eight first line support staff acting as a first point of call for existing clients when they have IT issues. You will be assigned priority and managing customer expectations for each ticket to the point of resolution. You will be problem solving issues using your own knowledge and support libraries and seeking advice from colleagues.

Qualification(s) Required :


To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.

Training

Learning Provider :

Occupation Type :

Job Role :

Expected Duration:

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Company Description

Company :
Company Website :

You will be working in a company that specializes in providing ICT support to schools.

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