Job Description

IT Cloud Services Apprentice VAC-00120

IT Cloud Services Apprentice VAC-00120

  • Location : Hampshire
  • Wage £154 (per week)
  • Apprenticeship level : Intermediate
  • Start date : 05/11/2018
  • Closing date : 26/10/2018 (Deadline)
  • Working Week: 37.5
  • Hours Per Week: 37.5

Role Details


Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Cloud Services Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role
We are looking to recruit an IT Cloud Services Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
You will be the primary point of contact for all inbound technical support calls and emails, providing direct customer and partner support, managing any resulting Incidents, Service Requests or Orders in line with the incident management and request fulfilment processes within the department.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
- Providing technical support and being accountable for the effective management of all inbound & outbound phone/email support to deliver the relevant professional services in a timely manner, in line with SLAs and KPIs
- Being accountable for order management and the accurate scoping and implementation of new provisions or transition of services on business platforms
- Being accountable for proactively managing direct customer & partner enquiries and service requests, by identifying and creating relevant documentation to support a self-help environment via internal & external knowledge bases
- Escalating cases as necessary and within an appropriate timescale, delivering excellent customer communication and completing all relevant checks.
- Delivering proactive, reactive and in-life service management to achieve excellent customer & partner service and satisfaction levels through advice, guidance, updates and technical support within agreed SLAs and KPIs
- Being accountable for delivering customer & partner data integrity and accuracy by reviewing and updating customer & partner information
- Promoting and delivering professional and clear communications to both internal & external clients
- Promoting the appropriate use of all relevant processes/procedures and work instructions
- Knowledge sharing and keeping up to date with applicable technologies and product/service offerings.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

About the Company
Our client has been a Cloud company since ‘the cloud’ began. Their cloud services and solutions have liberated businesses of all kinds; removing the restrictions of on-premise IT, they can provide the best communication tools and services affordably and maintenance-free.
Since 1996 their experience has grown, and they’ve innovated new solutions help customers & clients realise their ambitions. While the power of Cloud continues to evolve, so do they, but the basis of their services remain, including discovery, scalability, world-class infrastructure, self-care, 24/7 support, research & development and upgrades and migration.

Future Prospects

There may be the possibility to move into a senior technical role. There are various pathways available to an ambitious person.

Address :

Fareham, Hampshire, PO16 8UX

Skills Required :

• You will be mature, confident, highly organised, have excellent communication, interpersonal & presentation skills and a brilliant telephone manner. You will be willing to work hard and eager to learn. You will be flexible, adaptable, possess the ability to multitask and have good interpersonal skills.
• You will be solution focused, take accountability for your own actions and constantly strive for greater results. An autonomous self-starter, you will be able to acquire new knowledge and skills quickly. You will be customer focused and must thrive in a high growth, fast paced working environment. With a flexible working ability, you will be able to work as a team and independently on your own initiative. You will be methodical, accurate and have good attention to detail.
• You must be able to adhere to company processes and procedures and recommend improvements as/when required.

Qualification(s) Required :

• To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.


Learning Provider : Intequal

Occupation Type : Apprenticeship

Job Role :

Expected Duration: 12-15 Months

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Company Description

Company :
Company Website :

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