Job Description

Complaints Resolution Apprentice

Complaints Resolution Apprentice

  • Location : Reading
  • Wage £307 (per week)
  • Apprenticeship level : Higher
  • Start date :
  • Closing date :
  • Working Week: Monday to Friday
  • Hours Per Week: 35

Role Details


Future Prospects

This is a fixed term contract for 15 months upon which the business may decide to retain, subject to performance, headcount and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to that specific role/department.

This apprenticeship is suitable for someone who is looking to start a career in Financial Services but has little or no experience, recent school/college/sixth form leavers looking for a change in their career path.

The Complaint Resolution team offer solid training programmes and encourage promotion from within the team which is why the admin role is such a good starting point.

Address :

Reading, RG1 3ES

Skills Required :

Good analytical skills
bullet Good, confident communication skills, both written and verbal
bullet Experience of administration environments and/or team delivery situations
bullet Attention to detail
bullet Good telephone skills
bullet Ability to work in a large, diverse team, contributing positively to the daily behaviours and objectives
bullet Self-motivated, with the ability to learn quickly in a live environment
bullet Ability to build and develop relationships
bullet Confident and friendly personality
bullet Accurate and a fast learner
bullet A strong team player

Qualification(s) Required :

You must have been a UK/EU/EAA resident for three or more years, must be eligible to work in the UK and must not have a Level 4 or higher level qualification (i.e. Certificate of Higher Education or Degree). As a minimum, candidate will have 5 GCSE's A*-C including English and Maths or equivalent.


Learning Provider :

Occupation Type :

Job Role :

Expected Duration: 15 Months

Training Provided
Your apprenticeship training shall be delivered by a blend of virtual online lectures alongside internal training and on-the-job training. This will lead to obtaining your Business Administration Level 3 qualification.

Company Description

Company :
Company Website :

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