Job Description

Client Services Apprentice VAC-37503

Client Services Apprentice VAC-37503

  • Location : Essex
  • Wage £288 (per week)
  • Apprenticeship level : Advanced
  • Start date : 08/10/2018
  • Closing date : 01/10/2018
  • Working Week: 35 Hours Per Week - Monday to Friday , 9am - 5pm
  • Hours Per Week: 35 Hours Per Week - Monday to Friday , 9am - 5pm

Role Details


Main Duties and Responsibilities

To provide first point of contact for OneStep customers from all channels (e.g. by telephone, email and ticketing system)
To help deploy new services and ensure that they are configured correctly on behalf of the Customer throughout the lifetime of the contract
To work with the Operations and Software Development teams to identify problems and implement solutions and workarounds
Ensure that operational information security procedures are followed at all times
Monitor hosted client systems and help produce performance statistics
Carrying out fault finding and diagnosis while owning the issue until successful resolution
Assist QA Tester with system acceptance testing and keeping user documentation up-to-date by writing new content and reviewing it where needed
Produce relevant systems support documentation and ensure that it remains current
Carry out deployment of new product releases to customers as and when agreed
Any other additional duties deemed necessary as may reasonably be required from time to time
Perform activities to the requirements of ISO 9001 & 27001

Future Prospects

On going training and development

Address :

Hadleigh, Essex, SS7 2BT

Skills Required :

Able to self-organise; prioritise, manage and track multiple activities and tasks
Excellent verbal and written communications
Willingness and ability to embrace change and learn new technologies

Qualification(s) Required :



Learning Provider : LifeTime Training

Occupation Type : Apprenticeship

Job Role :

Expected Duration: 12-15 Months

Training Provided
Advanced apprenticeship in Customer Service
Functional Skills in English
Functional Skills in Maths
Functional Skills in ICT

Company Description

Company :
Company Website :

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