Job Description

Business Administrator Apprentice - St.Leonards on sea

Business Administrator Apprentice - St.Leonards on sea

  • Location : Sussex
  • Wage £210 (per week)
  • Apprenticeship level : Intermediate
  • Start date :
  • Closing date :
  • Working Week: Monday to Friday
  • Hours Per Week: 35

Role Details

Description

  • Working with the two Growth Partners who report directly to the Chief Executive and have responsibility for maintaining and building on the good relationships with the CXDs around the country, facilitating the growth of their businesses with relevant and appropriate support - The Growth Partners also work closely with the Chief Executive on operational activities for the business including contracts and legal documents
  • Undertaking a few CX visits yourself so you have a clear understanding of what we do which will help you in your role in general but particularly when responding to CX Researcher questions and any quality checking of reviews you will undertake as part of your role once you have settled in
  • Answering the phone, taking and relaying messages to appropriate staff members - As experience in call handling and product knowledge grows, you will deal with many of these enquiries on your own
  • Create, edit and scan documents and file them electronically - We are mostly paperless so there is little to no paper filing required
  • Assist with listening to call recordings of CX Reviews, logging and saving them, ensuring the files are sent/saved to the relevant person/place
  • Monitor email traffic to the main website and distribute or deal with as appropriate
  • Respond to CXD’s enquiries from around the country and provide them with relevant support / documentation / assistance as required and appropriate;
  • Assist with quality checking of CX Review reports written up by CX Researchers once a visit has taken place. This involves reading the job instructions for the CX Review and ensuring the CX Researcher has covered all relevant points and the report is up to our Style Guide Standards before being uploaded to the client’s Portal;
  • Assist with monitoring the Quality Checking Pool of Reviews to help keep work flowing from us to the clients smoothly and on time;
  • Ensuring CXDs have any collateral requested posted out to them;
  • Assist with and learn how to create surveys in our bespoke survey system and sense-check surveys created by the CXDs before they use them with a client;
  • Assist with record keeping to help us meet our legal obligations as well as maintain good housekeeping practices;
  • Any other relevant admin duties required to assist with the efficiency of the company’s day to day running and growth.

Future Prospects


Address :


Skills Required :


Good spoken and written English – excellent language, grammar, spelling and punctuation will be some of your key strengths
Working knowledge of social media would be useful but not essential
An ability to pick up new systems and ways of working

Qualification(s) Required :


3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Training

Learning Provider :

Occupation Type : Apprenticeship

Job Role :

Expected Duration: 12-15 Months

Training Provided

Company Description

Company :
Company Website :

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