Job Description

1st Line Support Apprenticeship INTQ322

1st Line Support Apprenticeship INTQ322

  • Location : London
  • Wage £200 (per week)
  • Apprenticeship level : Intermediate
  • Start date : ASAP
  • Closing date : ASAP
  • Working Week: Monday to Friday
  • Hours Per Week: 9.30am-5.30pm

Role Details


The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.
Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.
This role will initially involve supporting the company’s internal systems and those of external users, having direct communication with clients and providing both remote and onsite support
Responsibilities for the successful candidate will include undertaking 1st line telephone and remote support to clients (including site visits), performing regular maintenance checks for clients remotely, logging details of all work and issues in the appropriate systems, assisting customers with their queries to the best of ability in a professional and courteous manner, escalating issues if needed and being willing to find solutions to all queries addressed.
As a Microsoft IT Apprentice you will be required to:
ØLearn how to support internal systems, including Active Directory and Exchange.
ØBecome a valued part of the IT Support team.
ØLearn how to provide technical support to marketing channels and activities.
ØAssist in customer projects and support activities as skills allow.
ØGain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.
ØHelp the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.
ØLearn how to handle telephone support calls as well as incoming Helpdesk emails.
ØManage the Helpdesk system, ensuring all calls are handled within appropriate timescales.
ØWork on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
ØHelp clients using (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful.
ØUpdate company systems.

Future Prospects

Address :

Eastcheap, London, Middlesex

Skills Required :

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You must have a friendly personality, be able to work as part of a team and provide excellent customer service. The company are looking for someone with a positive, can-do attitude from someone who isn’t afraid to ask questions.

To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least.

You will have excellent communication skills and a brilliant telephone manner.

You will have a positive outlook.

You will be willing to work hard and eager to learn.

An interest in IT is mandatory.

Qualification(s) Required :


Learning Provider :

Occupation Type :

Job Role :

Expected Duration: 12-14 Months

Training Provided
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Company Description

Company :
Company Website :

You will be working in a company that specializes in offering managed IT support services to companies across London and home countie

Apply Now

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