Job Description

1st Line Support Apprentice 1211-0001-00016278

1st Line Support Apprentice 1211-0001-00016278

  • Location : London
  • Wage £231 (per week)
  • Apprenticeship level : Intermediate
  • Start date :
  • Closing date : 10 December 2018 (Closing date)
  • Working Week: Monday to Friday, 9am-6pm [average week, will be confirmed with the employer]
  • Hours Per Week: 40hrs per week

Role Details


We are looking for a full-time 1st Line Support Engineer to share their time 50/50 between Prime’s busy Central London helpdesk and ThirdWay’s fast-paced, creative office on Old Street.

This is a unique opportunity to train with Prime Networks and assist a range of clients with their technical issues, but also to offer dedicated onsite support to one of Prime’s own service users.

Future Prospects

Address :


Skills Required :

Team player
Good knowledge of Microsoft Office packages, troubleshooting malware and virus’
Good communication and time keeping skills are essential

Qualification(s) Required :

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.


Learning Provider : QA

Occupation Type : Apprenticeship

Job Role :

Expected Duration: 12-15 Months

Training Provided
Log and resolve technical incidents
Ensure SLA targets achieved & working to reduce SLA target times
Report on progress of incidents and update relevant service management tools
Ensure relevant technical documentation is appropriately maintained and available
Give general day to day support
Provide a single point of contact for end user support using all contact mediums
Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusion
Establish a quality working relationship with end users
Understand and operate the escalation procedures

Company Description

Company :
Company Website :

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